CTX – A Premium Brand by Delhi Cutlery Mart

At CTX, operated under Delhi Cutlery Mart, we value your trust and are committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines the practices we follow in collecting, using, storing, and protecting the data of our customers and website users.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact number, email address, billing and shipping addresses
• Business Information: Company name, GST number, and other identification details (if applicable)
• Transactional Data: Order history, product preferences, payment methods (excluding full card details), shipping details
• Communication Data: Feedback, inquiries, service requests, and support-related interactions
• Technical Data (Website Usage): IP address, browser type, device information, and pages visited (when applicable via cookies or analytics)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including delivery coordination
• Provide product updates, invoices, confirmations, and shipping notifications
• Improve our website, services, and product offerings
• Send promotional content or newsletters (only with your consent)
• Communicate about new launches, pricing, or policy updates
• Comply with applicable laws and regulations

3. Data Sharing and Disclosure

We do not sell or trade your personal information. However, we may share your data in the following cases:

• With trusted third-party vendors (e.g., logistics partners, payment processors) solely for the purpose of fulfilling your orders
  In compliance with legal obligations, such as responding to lawful requests from regulatory authorities
• With internal staff for operations, under confidentiality agreements

4. Cookies and Tracking Technologies

If we operate a website, cookies may be used to enhance user experience. Cookies help us:

• Remember user preferences
• Track user behavior for analytics (via tools like Google Analytics)
• Improve website speed and functionality

Users can manage cookie preferences via browser settings.

5. Data Retention and Security

We store your personal data only as long as necessary for business or legal purposes. All collected data is stored securely using appropriate administrative, technical, and physical safeguards to protect against unauthorized access, loss, or misuse.

6. Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or outdated information
• Withdraw consent from marketing communications
• Request deletion of your data (subject to legal and contractual obligations)

To exercise any of the above rights, please contact us at:
Email: customercare@ctxindia.com

Address: Delhi Cutlery Mart, 25, Kasi Chetty Street, Chennai – 600 079

WhatsApp: +91 90800 29002